FAQ

Do prices include I.V.A.?

Yes, all items offered in the virtual store FOROFOS have I.V.A. included.

Does the price include the transport charges?

No, it is impossible to include transport costs, because depending on the destination the costs are different. In the section "Purchase terms – 2. Methods of shipping and delivery dates." you will find the shipping costs depending on country of destination.

How shipping is carried out?

For shipping to Spain by the agency SEUR courier, delivery time is 24/48 hours. For shipping to the Canary Islands, Balearic Islands, Ceuta and Melilla by ordinary mail, delivery time is 3 to 5 days. Shipping abroad is only carried out by ordinary mail; delivery time changes according to the country of destination.

Are orders sent overseas?

Yes, but the only condition is that you can not pay on delivery. Delivery times and shipping costs vary according to countries and weight of package.

Can purchased items be sent wrapped up as a gift?

Of course, and with no extra cost, just indicate it in the box "Gift Wrap" in SUGGESTIONS and we comply to your wishes.

Discounts are made for stores or when buying large quantities?

No, FOROFOS is a store that sells by retail. Prices are the same for all customers. We can not serve large quantities either because we do not have a large stock.

Can a product bought be given back?

Yes, you can give it back. You can do it within the next 7 days after receiving the product. FOROFOS returns the money using a money order, shipping charges are not returned. The cost of return shipping should be paid by the customer.

Have you a printed catalogue?

We have no printed catalogue, the catalogue is the website itself.

Do you have a shop?

Yes, we have a physical store at Huesca (Spain),  Coso alto 30-32. Pasaje. For any queries, please contact us through e-mail